Anovia (formerly Innovatia Technical Services) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk, and multilingual support services. With over 200 professional experts across the globe, we service some of the world’s most successful Fortune 500 and Fortune 1000 companies.

This position requires a professional who is passionate about learning and development and experienced in delivering impactful soft skills and communication training programs. The ideal candidate will possess exceptional communication and coaching abilities, a strong understanding of adult learning principles, and the capability to drive measurable improvements in employee performance and customer experience.

Responsibilities:

• Design, develop, and deliver engaging soft skills and communication training programs for recent hires and existing employees.

• Facilitate training sessions covering active listening, email and call etiquette,



empathy, conflict resolution, customer handling, and professional communication.

• Conduct training needs analysis through call and email monitoring, surveys, performance metrics, and stakeholder feedback.

• Provide one-on-one and group coaching sessions to drive behavioral change and performance improvement.

• Create and maintain training materials including presentations, assessments, role plays, case studies, and participant guides.

• Conduct refresher and remedial training programs for employees requiring additional development.

• Track and measure training effectiveness using assessments, quality scores, CSAT, and other business KPIs.

• Partner with Operations and Quality teams to align training initiatives with business objectives and client expectations.

• Conduct first-level communication assessments and interviews for prospective hires.

• Mentor junior trainers and cont

📌 Senior Soft Skills Trainer (Bengaluru)
🏢 Anovia
📍 Bengaluru