End Date
Tuesday 29 September 2026
We Support Flexible Working – Click here for more information on flexible working options

Adaptable Working Options
Hybrid Working
Job Description Summary
As a Senior Service Specialist, you will be the go-to expert for complex service issues and escalations. They lead training sessions, contribute to service strategy, and manage high-priority service issues. This role emphasises strategic thinking, process improvement, and cross-functional collaboration to elevate overall service quality.
Job Description
- Must have Skill - Dynatrace, Splunk, automation tools, design/implement monitoring, any coding skill(Python/Java/powershell), service reliability
- Years of exp - 6 -12 years
- Tracks budgets and brings variances to the attention of senior colleagues while working within established budgeting systems.
- Personally meets customer needs related to standard products and services and/or supervises a team of customer advisors.
- Delivers prescribed outcomes by working as directed within established data management systems and procedures.




- Grows own capabilities by pursuing and investing in personal development opportunities and develops the capabilities of direct reports by working within existing development framework; provides specialised training or coaching in area of expertise to others throughout the organisation.
- Identifies shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management programme with guidance from a project/programme manager.
- Identifies shortcomings in current compliance processes, systems and procedures; develops ad hoc solutions to immediate problems within assigned unit and/or discipline.
- Delivers prescribed outcomes for area of responsibility by working within established knowledge management systems.
- Makes sure that a portfolio of suppliers are delivering required levels of service while reporting to senior col

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