Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P; Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.
Fresh vision. Real impact. Come build it with us.

Job Description





As a Staff Systems Engineer, you will design, document and implement multi-tier software

applications across databases, services and web layers. You will build APIs, services and

platform features that support complex customer and developer scenarios, while improving

scalability, performance, reliability and deployment velocity. You will work closely with architects,

engineers, product managers, design, QA, operations and customer-facing teams to create

solutions that meet business needs and provide a seamless Freshworks experience.

You will be hands-on in writing clean, maintainable code, troubleshooting critical production

issues in a SaaS setting, and guiding engineering teams through sound technical decisions.

Young and enthusiastic engineers will look up to you for mentorship, code quality, systems

thinking and the engineering discipline required to build reliable software

📌 Staff Engineer (Hyderabad)
🏢 FreshWorks
📍 Hyderabad