Job Description:

Job Description:

This role focuses on handling customer inquiries, supporting the sales team, and ensuring consistent follow-ups. The ideal candidate should be trainable, disciplined, and comfortable communicating with customers across calls, WhatsApp, and email.

Customer Handling (Training + Execution)

· Attend incoming calls, WhatsApp, and email inquiries
- Share basic product information (training will be provided)
- Maintain qualified communication with customers

Sales Support
- Follow up with leads regularly (call/WhatsApp/email)
- Share quotations, brochures, and basic details
- Support sales team in moving leads toward closure

Data & CRM Management
- Maintain lead database (Excel/CRM)
- Update status of each inquiry daily




- Ensure no missed leads or follow-ups

Internal Coordination
- Coordinate with sales & operations teams
- Track customer queries, order status, and updates

Desired Profile / Criteria / Skills :

Required Skills
- Basic communication skills (Hindi & English preferred)
- Comfortable handling calls and customer conversations
- Basic knowledge of Excel / data entry
- Ability to manage multiple follow-ups

Preferred skills
- Prior exposure to customer support or sales support roles
- Familiarity with CRM tools
- Experience handling WhatsApp/email communication

📌 Customer Support – Sales (Chennai)
🏢 Vedita Ventures
📍 Chennai