Job Description:
- Monitors, escalates, and re-mediate NAS & SAN device/application {access, performance, events} alerts to identify/ potential incidents.
- Provide storage provisioning for NAS/CAS/SAN systems.
- Providing Level 2/3 DAS, SAN, NAS Configuring and administering support and expertise as it relates to the storage environment as needed.
- Implement, maintain, monitor, performance tuning and upgrade Network Attached Storage (NAS) environment.
- Storage Array/NAS Performance Tuning.
- Requires expertise with the design, configuration, and administration, tuning, optimizing, and troubleshooting for NFS/CIFS protocol on NetApp and EMC Isilon storage arrays.
- Analyze backup software performance and monitoring of scheduled backups to ensure success or take remedial action for failures.
- Configure backup policy for new backup clients.
- Manage storage and backup policy changes through the change request process & provide status reports to the relevant parties.
- Respond promptly to incidents, investigate & provide temporary &/or permanent resolution of incidents escalated.



Provide timely status updates to relevant parties.
- Manage and support Storage systems, including vulnerability remediation, capacity management, configuration management, provisioning, and zoning of recent servers using SAN switches.
- Ensure service levels meet requirements. Propose and implement action plan when required.
- Expected to work during off-peak hours on system activities (e.g., patching, upgrade, plant shutdown).
- Identify, research, and resolve technical problems.
- Be able to effectively operate within set guidelines, policies, procedures, and able to execute instructions with minimal supervision.
- Initiate improvements in tools, requirements gathering, processes, and people.
- Providing Level 2/Level 3 support and troubleshooting to resolve issues.
- Providing Support to Level 1 and Level 2 Engineers.
- Handling Customer escalations and taking ownerships of Complains.
- Pr

📌 Senior Engineer (Gurugram)
🏢 Mancraft Consulting
📍 Gurugram