Job Description:

Job Description :-
- Candidate should be able to write queries/procedures with SQL, MySQL & PL-SQL.
- Candidate should be able to handle the queries regarding application independently.

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Candidate should have knowledge of Unix/Linux .

• Good Experience on UNIX, SQL.

• Good Experience in Resolving the production issues as per the SLA.

• Following ServiceNow & ITIL process towards resolving the issues.

• Strong Knowledge on UNIX commands.

• Good Ability to write / enhance SQL queries.

• Performing Health check outs and valuable Experienced in quick fixing bugs

• Extensively worked on FTP and SFTP Commands.

• Escalates the incident to other team as well as onsite team when ever required.

• Interacting with clients through Call, Mail or Chat.





• Implementation of documents according to the client requirement

• Working in 24 /7 support and solving all the issues as per SLA.

• Optimizing SQL queries as per the user/other team’s request and required data.

• Monitoring and resolving the P1/P2/P3 incidents tickets.

• Extensively worked in production support like resolving the issues, file transferring, scheduling and monitoring the jobs and client servers.

• Writing data in tables in SQL inside the scripts according to client requirement

• Validating the Logs for root cause analysis.

📌 Technical Support (Secunderabad)
🏢 Acura Solution
📍 Secunderabad