About the Role:
We are seeking a detail-oriented qualified to manage business reporting (MIS), team performance analytics, and customer issue follow-ups. The ideal candidate will coordinate across teams to ensure accurate data, timely reporting, and escalation closure.
Key Responsibilities
Performance Reporting & MIS
- Develop, compile, and publish daily/weekly/monthly MIS and performance dashboards.
- Ensure all reports are delivered accurately and on schedule.
- Validate and audit data for consistency, completeness, and reliability.
- Identify discrepancies and work with relevant teams to correct errors.
- Maintain historical data and trend analyses.
Team Performance Monitoring
- Track KPIs, SLAs, productivity, quality metrics, and compliance for all relevant teams.
- Coordinate with departmental leads to collect performance data.
- Highlight exceptions, performance gaps, and process anomalies.
- Support management reviews with insights and summaries.
Cross-Functional Coordination
- Work closely with sales, production, HR, customer service teams to gather critical performance inputs.
- Follow up with stakeholders to ensure timely data submission.
- Help create standardized reporting templates and processes.
Customer Support Escalation Management
- Log, track, and follow up on customer service issues raised.
- Coordinate with responsible teams to ensure timely resolution.
- Monitor ticket aging, turnaround time, and closure rates.
- Escalate critical or delayed issues to management.
Analytics & Insights
- Generate actionable insights to improve performance metrics and service levels.
- Support root-cause analysis and improvement recommendations.
- Assist in automation/optimization initiatives for reporting.
Documentation & Compliance
- Maintain documentation of reporting processes, data sources, and definitions.
- Ensure adherence to data privacy and integrity standard
📌 Business Analytics (Vasai-Virar)
🏢 RECEX
📍 Vasai-Virar
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