Location: Mumbai,Gujarat
Department: Technical Services / Application Engineering
Reporting To: Technical Support Manager
Industry: Construction Chemicals / Building Materials
Employment Type: Full-Time
? Role Objective
To provide in office and off-site technical support for company products by ensuring correct application, troubleshooting issues, supporting sales and projects, and maintaining high levels of customer satisfaction through technical excellence.
? Key Responsibilities
? Site Technical Support
- Visit project sites to support product application, trials, mock-ups, and demonstrations.
- Guide contractors and applicators on correct application methods, dosages, surface preparation, and curing.
- Identify site-related issues and provide practical technical solutions.
? Troubleshooting & Complaint Handling
- Handle technical complaints related to product performance, application errors, or site conditions.
- Conduct root cause analysis (RCA) and recommend corrective and preventive actions.
- Prepare technical visit and complaint closure reports.
? Sales & Project Support
- Support the sales team during pre-sales discussions, technical presentations, and customer meetings.
- Assist in product selection, system recommendations, and technical submittals.
- Participate in project approvals and specification meetings.
? Training & Knowledge Sharing
- Conduct basic technical training for applicators, contractors, channel partners, and internal sales teams.
- Assist in developing application guidelines, SOPs, and technical documentation.
- Support certification and skill development initiatives for applicators.
? Quality & Process Compliance
- Ensure applications follow company SOPs and quality standards.
- Coordinate with QA / R&D; teams for product trials and validations.
- Ensure compliance with relevant IS / ASTM standards.
? Documentation & Reporting
- Maintain accurate records of site visits, t
📌 Technical Support Engineers (Surat)
🏢 Aswani Industries
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