Description
- Handle internal and external customer related issues and concerns
- Point of escalation for Level I, 2 & 3 Specialists
- Record all customer interactions into a NEX Database
- Conduct Technical Support data analytics applicable to Customer Interactions and Product Data
- Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment
- Develop FAQs, Technical Tips on Hardware and Software applications
- Assist in the development of internal documentation
- Read and comprehend technical documents, quick start guides, and configuration documentation
- Liaising with Product management and senior engineering specialists for problem resolution
- Work with Senior Support Engineers on current product testing and documentation
- Attend and facilitate frequent Technical Related Tier Sessions, work groups & Product Trainings
- Manage and maintain the Training and Knowledge Retention Plan for Technical Support
- Conduct the trainings for internal and external customer.
- Make the Lab setup and reproduce the customer issue.




- Identify the defect and enhancement on the customer issue.
- Responsible to deliver all TAC KPIs.
- Actively participate in departmental activities and initiatives
- Document all tasks and project activity in Salesforce.com Project Logs
- Maintains acceptable call evaluation requirement
- Maintains acceptable VOC requirement
- Up to 10% travel

Qualifications
- Bachelor’s Degree in engineering ie. Electrical/ Electronics / Instrumentation/ Mechanic/ Computer Science.
- Min 10 ~ 12 years of relevant experience in configurations of Security Products (CCTV & Access control system) in the field or min 6 ~ 8 Years of experience in providing technical support of these products.
- Additionally, if any of you have experience handling Honeywell DVM and EBI products, that would be a significant value-add to our project. These specific skills are highly regarded and could provide a distinct advantage in our work.
- Excellent com

📌 Software Engr II (Bengaluru)
🏢 Honeywell
📍 Bengaluru