Working Condition - 5 days a week (Work from Office)
Max CTC offered: 20-25% hike (10% variable)
Purpose:
The Supply Chain Services Manager supervises and coordinates the day-to-day activities of the local Commercial Customer Service, Order Management and Logistics team to ensure smooth end-to-end Order-to-Delivery (OTD) execution.
The role acts as the local operational head of Supply Chain Services, providing functional leadership, prioritization and escalation management while formal reporting lines remain with the Regional Manager Supply Chain Services APAC.
The position ensures operational stability, service reliability and alignment with regional supply chain standards, working in close alignment with the local Sales Lead & Country Manager to coordinate supply chain activities and address local operational matters.
Key Responsibilities:
End-to-End Order-to-Delivery Coordination
- Oversee and coordinate daily order management, delivery processing and logistics activities
- Monitor order status, backorders and delivery timelines
- Ensure accurate ERP data maintenance and process adherence
- Drive timely resolution of operational issues and customer-related escalations
- Ensure compliance with local regulations and internal policies
Functional Team Leadership (No Direct Reports)
- Provide daily operational direction and work prioritization to the local Customer Service, Order Management and Logistics team
- Coordinate workload distribution to ensure productive execution
- Act as the first escalation point for operational matters within the local team
- Monitor operational KPIs (e.g. SaoP, OTIF, backorders, inventory levels) and address deviations
- Support onboarding and training of new team members
- Provide structured performance and development feedback