As a Snr Analyst - Debt Management you will be responsible for performing debt management activities for Shell Operational Units OUs under Finance Operations This role will require solid ownership and discipline in managing overdue-related incidents It requires ability to analyze and prioritize overdue combined with the skill to negotiate effectively while maximizing commercial opportunities and taking acceptable risks together with strong but firm interpersonal skills The role will involve close collaboration with other Credit functions as well as internal external stakeholders including collection agencies Principal Accountabilities Proactively follow-up and ensure timely debt settlement from overdue customers including high- risk and profile customers from the portfolio Negotiate approve refinancing of overdue debts Manage overdue-related queries from customers and or other internal and external stakeholders Responsible for identifying when accounts requiring legal intervention e g if customer files for bankruptcy Align internally externally and contact customers whose debts have been escalated to determine if settlement can be reached without involvement of legal or external agencies Negotiate repayment arrangements and seek approval when external internal legal action is required Perform regular follow up of each file to assure collection payment plans are being met and follow up to ensure proper escalation to legal or outside collection agency when necessary Properly document all collection actions taken or agree to and or committed to by the customer Manage control and advice on portfolio which is handled including portfolio already handled by collection agency Manage maintain relationship with external collection agency with credibility Be responsible for specific and general provisions process as per DCM and WI Identify potential write off obtain MOA and business approval when required Liase with legal departments and debt collection agencies on the status

📌 Senior Analyst (Chennai)
🏢 Shell
📍 Chennai