Req ID 347221 NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in Bengaluru Karn taka IN-KA India IN Roles and Responsibilities - Provide L2 technical guidance in activities associated with identification prioritization resolution of reported problems through Phone Email Chat - Activities include recognition research isolation resolution follow up steps - Typically the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure - Solid troubleshooting knowledge of MS Windows PC Hardware Internet Explorer MS Office COTS applications etc - Sound knowledge of ITIL best practices around Incident Request Management procedures Qualifications - Helpdesk Senior Associate at Grade-5 position in Service Desk - Must be a Graduate B Tech B E or any other technical degree preferred - Good communication skills with 1 year of international calling experience - Good comprehension writing skills - Must possess excellent customer handling skills - Should be comfortable working in rotational shift with 24x7 support window About NTT DATA NTT DATA is a 30 billion business and technology services leader serving 75 of the Fortune Global 100 We are committed to accelerating client success and positively impacting society through responsible innovation We are one of the world s leading AI and digital infrastructure providers with unmatched capabilities in enterprise-scale AI cloud security connectivity data centers and application services our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future As a Global Top Employer we have experts in more than 50 countries We also offer clients access to a robust ecosystem of innovation cente

📌 Helpdesk Senior Associate (Bengaluru)
🏢 NTT Data
📍 Bengaluru