We are seeking an experienced Nexthink SME to design, implement, and optimize endpoint analytics, digital employee experience (DEX), and automated remediation solutions using Nexthink. The role focuses on leveraging device telemetry, user experience data, and remote actions to improve IT operations and end-user productivity.
1. Nexthink Platform Implementation & Configuration
- Implement and configure Nexthink platform components:
- Nexthink Collector (endpoint agents)
- Nexthink Engine / Portal
- Enable device-level data collection across:
- Applications, systems, and user activities
- Support Nexthink deployments across enterprise environments
2. Endpoint Analytics & Monitoring
- Analyze endpoint data including:
- CPU, memory, disk usage, and application performance
- Application crashes, freezes, and responsiveness
- Device health and performance trends
3. Digital Employee Experience (DEX) Insights
- Leverage Nexthink to measure and improve:
- Digital Experience scores (DEX)
- User productivity and collaboration experience
- Provide actionable insights to:
- Service Desk teams
- IT Operations and Engineering teams
4. Dashboard Development & Reporting
- Design and develop Nexthink dashboards for:
- Device health and endpoint performance
- Application experience (e.g., Teams performance)
- User experience metrics
- Enable real-time and executive reporting
5. Remote Actions & Automation
- Develop and deploy Nexthink remote actions for:
- Automated troubleshooting and remediation
- One-click fixes for common issues
- Integrate Nexthink automation with:
- ITSM tools (ServiceNow)
- Automation platforms (OneEngine, TechBuddy)
6. Data Engineering & Integration
- Work with Nexthink data APIs:
- Export API, NQL (Nexthink Query Language)
- Data lake integrations
- Design optimized data ingestion strategies:
- Filtered datasets for scalability
- Near-real-time te
📌 Nextthink Developer (Chennai)
🏢 Tata Consultancy Services
📍 Chennai
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