Customer Documentation Developer independently creates high-quality, user-focused technical documentation for complex Fixed Networks products. Responsibilities include collaborating with cross-functional teams, managing documentation schedules, and delivering web-based content aligned with Agile and DevOps practices, while following structured writing methodologies and corporate quality standards.
How You Will Contribute And What You Will Learn
- Design and develop high-quality, customer-oriented technical documentation for complex broadband access products, aligning with SDLC, DDLC, and structured writing principles.
- Independently manage documentation schedules and deliverables, ensuring timely releases that align with product development timelines.
- Collaborate closely with cross-functional teams including PLM, R&D;, and Test to gather accurate technical information for documentation.
- Develop and maintain documentation and integrate content into web-based publications using Markup (Asciidoc/XML)/Markdown languages
- Use various authoring tools like Arbortext, Oxygen XML, and graphic editors (e.g., SnagIt) based on project requirements
- Leverage Agile methodologies and DevOps practices to align documentation workflows with continuous software delivery cycles.
- Utilize defect-tracking and content management systems (e.g., Jira, Confluence) to manage content lifecycle, reviews, and updates.
- Create single-sourced, reusable content within a structured content management environment to ensure consistency and scalability.
Key Skills And Experience
You have:
- Bachelor Degree with 7-12 years of experience in technical documentation, preferably in the Telecommunications or Optical Networking domain.
- Proven expertise in structured writing principles, the Software Development Life Cycle (SDLC), and the Documentation Development Life Cycle (DDLC).
- Solid proficiency in XML authoring tools (e.g., Arbortext or Oxygen) and graphic
📌 Customer Documentation Developer (Bengaluru)
🏢 NOKIA
📍 Bengaluru
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