Job Description

AboutUs

ExotelisoneofAsia'slargestcustomercommunicationplatforms.Weareonamissiontomoveenterprisecustomercommunicationtothecloud.In2020,wepoweredover4billioncallsandconnectedover320millionpeople.Weworkwithsome

Location: Bengaluru (primary) or Gurgaon + travel required (customer sites)

Role summary

You will own end-to-end delivery of enterprise Voicebot/Contact Centre projects-driving execution from kickoff to go-live and steady-state performance, across multiple systems and stakeholders. You'll be the single-threaded owner for program plans, risks, dependencies, timelines, and customer communication-while partnering with FDEs for technical implementation and solutioning.

AstrongworkingknowledgeofSIPismandatory(SIPisthesignallingprotocolcommonlyusedtoinitiate/modify/terminateVoIPsessions).()

Note: This is not an Engineering Manager role (no people management) it's a delivery + customer outcomes TPM role working closely with FDEs and cross-functionalengineeringteams.

Keyresponsibilities

Program ownership & delivery execution




- Ownprojectplans,milestones,RAIDlogs(Risks/Assumptions/Issues/Dependencies),anddeliverygovernanceformultipleconcurrentcustomerdeployments.
- Drivestructuredexecution:kickoff→requirements/workshops→solutioning→integrations→UAT→productiongo-live→hypercare→handover.

Customer-facing leadership
- Runcustomer-facingceremonies(statuscalls,technicaldeep-dives,escalationcalls),manageexpectations,andkeepstakeholdersalignedonscope,timelines,andacceptancecriteria.
- Traveltocustomersitesforworkshops,cutovers,andescalationswhenneeded.

Solutioning+cross-systemcoordination
- CoordinateacrosscustomerIT/telephonyvendors,contactcentreteams,securityteams,andExotelengineeringtodeliverworkingend-to-endflows.
- Manage integration-heavy projects involving APIs, webhooks, CRMs, DBs, and contact center/telephony setups.

Telephony/ContactCentrefundamentals
- Owntechnicalreadinesschecklistsforvoicedeployments(routing,transfers,DTMF,callrecordingr

📌 Technical Project Manager-(AI Delivery) (Bengaluru)
🏢 Exotel
📍 Bengaluru