ISPL ALMT APS is a team formed in ISPL to support L1/L2 activities for the all the ALMT applications which will cover both Front Office tools , Back office tools and ALMT Micro Services Infrastructure application located in EMEA region.
Position Purpose
This is for a Support Analyst role, reporting to the Application Support Manager within ISPL ALMT APS
The role includes ITIL Operations, Transition & Design activity, strongly collaborating with the global team and the other Technology teams in ISPL. This is an excellent opportunity for a highly motivated and skilled candidate to join a very dynamic company and work in an exciting environment.
APS team member would be working on standard banking software & in-house applications etc..
The APS team member is responsible for providing production support, maintenance of key application platforms
Responsibilities
Direct Responsibilities
- The role is for a Support Analyst with experience of working within a dynamic and demanding workplace reacting to changing business needs who works equally well as an individual or as part of a team.
- Candidate must work as level 1/2 support analyst to bring technical and product issues to resolve.
- Responsible for monitoring production environment and act proactively to prevent performance issues or application crash.
- Responsible for resolving support issue by using his technical expertise and flexible enough to look for solutions that may be out of the box.
- Handling ITIL Methodologies like Change, Incident, Problem, and Service Management
- Monitoring night batch and ensuring reports are generated well and transferred to client by adhering the SLA defined.
- Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required
- Coordinate with Infrastructure teams on events of patching & up grad
📌 Support Analyst (India)
🏢 Bnp Paribas Bank
📍 India
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