Job Description

Schaeffler is a agile global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.

Your Key Responsibilities
- Drive the AI automation strategy for the Service Desk.
- Identify, analyze and prioritize AI use cases ( e.g. ticket automation, virtual agents, self-service, predictive insights )
- Work in very close Alignment with the Service Now team, especially around Now Assist and AI-enabled ITSM capabilities.
- Research, evaluate, and integrate emerging AI technologies and tools relevant to service desk automation.
- Define functional and technical requirements, user stories, and acceptance criteria for AI solutions
- Perform testing, validation and quality assurance of implemented AI solutions
- Evaluate AI solution performance using KPIs, data analysis, and qualitative feedback




- Provide consulting and advisory support to Service Desk Leadership and stakeholders on AI opportunities and limitations
- Access and compare alternative AI tools and platforms beyond Service Now, including feasibility, scalability, and integration potential
- Apply strong analytical judgement to determine which automations make sense and which not
- Monitor AI system performance, troubleshoot issues, and apply continuous improvements.
- Engage actively in team meetings, presenting AI progress and gathering feedback for ongoing enhancement.
- Collaborate effectively in a global, cross-functional team environment.
- Ensuring security, data protection and compliance considerations are embedded into all AI initiatives.
- Alignment with other Schaeffler AI Stakeholders and initiatives

Your Qualifications
- Extensive experience in Artificial Intelligence, Machine Learning, and automation, ideally in ITSM or

📌 AI Consultant (Pune)
🏢 Schaeffler
📍 Pune