Paytm is India s leading mobile payments and financial services distribution company Pioneer of the mobile QR payments revolution in India Paytm builds technologies that help small businesses with payments and commerce Paytm s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology Role Overview We are seeking a strong consumer facing Product Manager for the Merchant Lending team This role demands solving for one of the most complex nuanced but neglected problems in the broader financial services Customer Experience The ideal candidate should be a solid first principles thinker comfortable with diving deep into data to uncover insights and should possess high customer empathy and knack for UI UX design Key Responsibilities - Design frictionless intuitive digital journeys for merchants onboarding credit decisioning KYC disbursement repayment and closure - Identify and eliminate drop-off points using funnel data and user feedback - Develop a nuanced understanding of small business owners needs anxieties and motivations when borrowing - Translate those insights into UI UX that builds trust and reduces cognitive load - Evangelize customer-first practices within the merchant lending space - Ability to understand different technology platforms their features and be able to work with solution architects engineering leads and write detailed product requirement documents Manage future roadmaps and deliverables Use data to identify bottlenecks define hypotheses run experiments A B and track impact - Be involved in what your team is building Run edge cases test products proactively and its features to provide feedback early in the cycle make sure entire journeys are covered and that product reporting exists to track KPIs for the product and its success data-driven product management - Use SQL or comparable query languages excel etc to access analyze and validate data independently - Track key product and data metrics OKR