The AI Senior Specialist (networking domain) is responsible for overseeing the training, validation, and continuous improvement of Agentic Capabilities—AI-powered agents designed to autonomously process a variety of ticket types of network incidents within workflow management systems.
This role owns AI agent quality: ensuring reliable, high-quality outcomes; rapidly reviewing and resolving exception (fallout) tickets; applying corrections and re-ingesting updates; improving training data and fine-tuning artifacts; updating the agent knowledge base; and rerunning tickets to validate fixes—continuously strengthening agentic capabilities in LAN/WAN, SD-WAN networking environment.
Key Responsibilities
Agentic Capability Management
- Monitor the performance of Agentic Capabilities as they autonomously process various ticket types of network incidents across LAN/WAN, SD-WAN networking workplace..
- Ensure seamless integration of AI agents into new or existing workflows, optimizing for efficiency and accuracy.
Fallout Review & Correction
- Review fallout tickets (cases where AI agents cannot resolve issues) within a workflow management tool.
- Diagnose root causes, make necessary corrections, and re-ingest updated information to the AI system.
- Ensure all fallout tickets are actioned within a 48-hour window; unresolved tickets revert to the human-worked queue.
Training & Continuous Improvement
- Analyze fallout patterns to identify knowledge gaps, process inefficiencies, or opportunities for AI improvement.
- Develop and implement training protocols to enhance Agentic Capabilities, leveraging prompt engineering, model validation, and knowledge base updates.
- Collaborate with cross-functional teams (product, engineering, support) to align AI behaviors with business needs and compliance requirements.
Knowledge Base & Documentation
- Maintain and update the agent knowledge base, ensuring accurate, current, and comprehensive content for AI a
📌 Senior Specialist (Bengaluru)
🏢 ATT
📍 Bengaluru
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