Our Purpose Mastercard powers economies and empowers people in 200 countries and territories worldwide Together with our customers we re helping build a sustainable economy where everyone can prosper We support a wide range of digital payments choices making transactions secure easy smart and accessible Our technology and innovation partnerships and networks combine to deliver a unique set of products and services that help people businesses and governments realize their greatest potential Title and Summary Lead Technical Program Manager Project Management Automation Migration Experience The Business Operations team is seeking a Service Management Reliability Engineer The role of the Business Operations Organization is to be the production readiness steward for Mastercard products As a Biz Ops SMRE we are responsible for assuring highly reliable service functionality by creating and maintaining service management strategies tools and service-level objectives to deliver reliable zero-touch solutions for application and infrastructure products and services We see the big picture and help create and enforce operations standards while facilitating an agile and learning culture SMREs primarily support the development of documentation analysis and improvement of processes and strategies enabling program teams to realize goals of proactive engagement in the development lifecycle thought leadership within service management strategies reliability of tools and service level objectives and automated solutions We help program teams adhere to regulatory and risk compliance to policy and are often involved in federated roles such as change incident problem or service request managers communication leads process leads program managers and or others Ultimately the role of Business Operations is to align Product and Customer-focused priorities with Operational needs by providing continuous feedback throughout the lifecycle Team Specific Skills It is not expected that any single c

📌 Lead Technical Program Manager (Pune)
🏢 Mastercard
📍 Pune