AWS Developer responsible for building AI-driven IVR solutions in Amazon Connect, with hands-on expertise in prompt engineering (goal-oriented vs. scripted), agent assist, and screen pop integration. Owns validation of prompt logic and code quality, and supports runbooks for deployment, monitoring, and ongoing operations of AI-powered contact center solutions Roles & Responsibilities: • Team Leadership: Drive end-to-end ownership of a team responsible for the design, development, and implementation of cloud-based contact center transformation initiatives, leveraging platform-led solutions across enterprise environments.• Business Development: Lead and manage proposal responses to client RFPs and RFIs across multiple market units, ensuring a robust and continuous pipeline of strategic opportunities and transformation projects.• Market Engagement: Collaborate with market unit leaders to identify emerging client demands, define talent requirements, and align capability development with business needs in terms of skill, scale, and specialization.• Talent & Practice Growth:
Build and expand the practice by actively participating in talent acquisition, while also nurturing, mentoring, and upskilling current team members to meet evolving technology and client demands.• Project Delivery Excellence: Lead delivery of complex contact center transformation programs by engaging with clients and internal teams for solution design, requirement analysis, design workshops, backlog grooming, and delivering regular demos to stakeholders.Professional & Technical Skills: • 3 years minimum hands-on experience with Amazon Connect Contact Center• Seasoned techno-functional professional with significant experience working on a large- scale business / operational transformation project• Valuable understanding of contact center technology landscape.• An understanding of AWS Cloud platform and services with Solution architect skills.• Deep expertise on Amazon Connect product featu