Associate, Technology Operations Engineering monitors and maintains technology systems or infrastructure, provides technical support, and collaborates on the development of recent technologies and procedures to align with business objectives
Responsibilities
- Provide hands-on support for the runtime operation of our applications, ensuring high availability and performance, drive Mean Time to Restore service level target
- Participate in incident response and root cause analysis efforts to ensure the stability and resilience of the applications.
- Collaborate with software engineering and infrastructure teams to troubleshoot and resolve runtime issues, including performance bottlenecks, scalability challenges, and system failures.
- Contribute to the design and implementation of monitoring, alerting, and logging solutions to proactively identify and address potential runtime issues.
- Work closely with cross-functional teams to understand the application architecture and provide input on runtime and operational requirements early in the software development lifecycle.
- Support and monitoring of software across test, integration, and production environments using Continuous Integration and Continuous Delivery tools, e.g., Jenkins, etc.
- Automate deployments in test or production environments using standard
- Explores new automation techniques to refine the agility, speed and quality of engineering initiatives and efforts
- Contribute to the development and maintenance of runtime automation and tooling to streamline operational processes, improve efficiency, and reduce toil.
- Drive automation and ensure automated test scripts are completed for new features.
- Mentor peers and demonstrate a passion for continuous learning environment for the team.
- Good attitude, communication, willingness to learn and collaborate.
- Bring a culture of innovation, ideas, and continuous improvement.
- Challenging status quo, demonstrate risk taking, a