Job Description
Job Description
Job Description
Senior Manager - Thermal - Service Operations
Job Title: Thermal Operations Head - India
Department: Thermal Management Services
Experience Required: 15+ Years
Job Purpose
Lead and drive the overall Thermal Service Operations business across India, including Service Delivery, Installation and Commissioning (I&C;), Technical Support, Inventory Management, Franchisee Operations, Capability Development, Continuous Improvement Programmes (CIP), and EHS / Safety compliance. The role is responsible for operational excellence, customer satisfaction, team capability, profitability, and business growth across all regions.
Key Responsibilities
Service Operations Leadership
- Lead PAN India Thermal Service Operations across all regions.
- Develop and execute operational strategies aligned with business objectives.
- Drive service excellence, operational efficiency and customer satisfaction.
- Monitor service KPIs, productivity, quality and profitability across regions.
Installation and Commissioning Leadership
- Provide leadership for COLO and Non-COLO I&C; operations across India.
- Ensure I&C; activities are executed as per Vertiv standards, checklists and approved procedures.
- Review project risks, resource allocation, quality and execution performance
- Drive project completion, customer handover and operational readiness
Service Delivery Management
- Manage warranty, AMC, break-fix, project and technical support activities.
- Improve field service productivity, response performance and SLA compliance.
- Establish governance reviews and performance monitoring mechanisms.
- Drive customer satisfaction and service quality improvement initiatives.
Technical Support and Capability Development
- Strengthen troubleshooting capability and technical governance.
- Drive competency development, certifications and technical readiness programmes.
- Build succession plans and future leadership capability within the Thermal Serv
📌 Sr. Manager Field Service (Thane)
🏢 Vertiv
📍 Thane