Assisting in Management of Slow down place team
- Handles employee questions and concerns.
- Monitors employees to ensure performance expectations are met.
- Provides feedback to employees based on observation of service behaviours.
- Assists in supervising daily shift operations.
- Supervises Slow down place and all related areas.
- Participates in department meetings by communicating a explicit and consistent message regarding the departmental goals to produce desired results.
Conducting Day-to-Day Operations
- Ensures all employees have proper supplies, equipment and uniforms.
- Communicates to Chef and Community Manager for any issues regarding food quality and service levels.
- Ensures compliance with all policies, standards and procedures.
- Monitors alcohol beverage service in compliance with local laws.
- Manages to achieve or exceed budgeted goals.
- Performs all duties of restaurant employees and related departments as necessary.
- Opens and closes restaurant shifts.
Providing Exceptional Customer Service
- Interacts with guests to obtain feedback on product quality and service levels.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Encourages employees to provide excellent customer service within guidelines.
- Handles guest problems and complaints, seeking assistance from supervisor as necessary.
- Strives to improve service performance.
- Sets a positive example for guest relations.
- Meets and greets guests.
Conducting Human Resource Activities
- Supervises on-going training initiatives.
- Uses all available on the job training tools for employees.
- Communicates performance expectations in accordance with job descriptions for each position.
- Coaches and counsels employees regarding performance on an on-going basis.
Additional Responsibilities
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail,