Job Description

Step into the role of Senior Advisor at Barclays, where you'll play a pivotal role in shaping the future. In this pivotal role you will manage operations within a business area and maintain processes, risk management initiatives, and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct.

You will focus on supporting and delivering exceptional customer support by resolving complex queries across multiple communication channels while ensuring compliance with regulatory and operational standards. The role requires strong communication, sound judgement, and the ability to collaborate with internal stakeholders to provide a seamless customer experience within Barclays.

You may be assessed on key critical skills relevant for success in role such as:
- Manage customer interactions across phone, e-mail, and digital channels, delivering timely and accurate resolutions for complex surveys requests.
- Investigate customers enquiries related to banking products,



account servicing, transactions, payments, and KYC requirements while ensuring adherence to internal policies.
- Collaborate with cross-functional teams to resolve customers issues, identify process improvement opportunities, and enhance service delivery.
- Maintain accurate records of customer interactions and ensure all activities comply with regulatory, risk, and operational control requirements.
- Build strong relationships with customers and internal stakeholders while handling sensitive situations with professionalism, empathy, and accountability .

Desirable Skills Set
- Experience in pure voice-based customer service role, demonstrating robust verbal communication, active listening, empathy, call handling, and the ability to resolve customer queries efficiently while maintaining high service standards.
- Experience in telephony or contact centre operations within the banking or financial service

📌 Senior Advisor (Noida)
🏢 Barclays
📍 Noida