Amazon's Customer Experience and Business Trends (CXBT) organization is seeking a Software Development Engineer (SDE) to shape the future of Amazon Web Services (AWS) customer experience by improving service performance. Do you want to help improve the customer experience and performance of AWS core infrastructure, including Storage and Networking We're seeking a performance-obsessed SDE to enable Amazon Benchmarking to deliver industry-leading performance insights and improvements across our entire service portfolio.
This role is tasked with building a highly available data pipeline that incorporates a complex multi-cloud framework to orchestrate, run, and analyze performance benchmarking workloads. This infrastructure is used to measure AWS service performance, conducting comprehensive analyses that drive critical business decisions at the CEO/SVP level and help guide teams in delivering the best cloud services in the industry. The primary deliverables are the infrastructure and automation required to accelerate, simplify,
and make efficient deep-dive performance dashboards that identify recommendations to influence product direction across multiple AWS services.
This role requires exceptional software development skills and a passion for distributed system performance and statistics. Experience or solid interest in building agentic AI systems, including autonomous troubleshooting agents, LLM-driven infrastructure provisioning, and intelligent automation for operational workflows would be ideal. The candidate will excel at simplifying complex systems for use across multiple stakeholders with diverse backgrounds. The ideal candidate has knowledge of containers, AWS services, and building Python libraries. This role will build tools to investigate performance bottlenecks while maintaining the highest standards of technical rigor and objectivity.
Key job responsibilities
- Design and build infrastructure and automation to deliver rel
📌 Software Development Engineer, Customer Experience and Business Trends (India)
🏢 Amazon Music
📍 India
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