Job Description

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Traveler Service Associate, Escalations

We are expanding our Escalations Teams to foster a culture of excellence. If you're passionate about delivering an exceptional customer experience and thrive in a agile and evolving environment, we want you to join us

We are currently hiring for the Real Time Escalations - Tier 3 Team,



previously known as Global Escalations, Online.

What You'll Do
- Lead the resolution of high-profile service issues and priority escalations from customers on Real Time via Phone or Chat
- Assist in the development, testing, and communication of operational policies and procedures
- Follows up with individual customers until the issue is resolved or handed off to supporting team (as appropriate) to drive resolution
- Assist customers in using provided technology as appropriate to help customer with future interaction
- Research, analyze, and resolve customer cases by using appropriate tools and resources to assess situations and craft resolutions appropriate, while keeping ownership of the issue
- Contact customers, travel partners, and internal teams via a multi-channel environment (e.g., voice, chat, email, case management, etc.)
- Handle queues for areas of responsibility to ensure response ti

📌 Traveler Service Associate, Escalations (Gurugram)
🏢 Expedia
📍 Gurugram