Job Description

About Position:

We are seeking an experienced QA Lead with 6+ years of experience to lead quality assurance initiatives for Salesforce Service Cloud implementations.
- Role: Salesforce Automation QA - AccelQ
- Location: All Persistent Locations
- Experience: 6+ Years
- Job Type: Full Time Employment
- Mandatory Mention 3 skills: Salesforce,Salesforce Automation testing in AccelQ tool, Service Cloud

What You'll Do:
- QA Leadership: Own end-to-end QA strategy, planning, and execution for Salesforce Service Cloud programs
- Automation (AccelQ): Design, develop, and maintain scalable automation frameworks and reusable assets using AccelQ
- Service Cloud Testing: Validate key functionalities including Case Management, Omni-Channel, Knowledge Base, and Service Console
- Workflow & Integration Testing: Ensure quality across case lifecycle, routing, SLAs, and integrations with external systems
- CI/CD & Test Execution: Integrate automation suites with CI/CD tools (e.g., Jenkins, Azure DevOps, Copado) and manage regression cycles
- Defect & Quality Management:



Drive defect lifecycle, quality metrics, reporting, and release readiness
- Stakeholder Collaboration: Work closely with business, product, and technical teams to ensure comprehensive test coverage

Expertise You'll Bring:
- 6+ years of QA experience with 4+ years in Salesforce testing
- Strong expertise in Salesforce Service Cloud processes and data model
- Hands-on experience with AccelQ automation (must-have)
- Experience in functional, regression, integration, and validation testing
- Strong understanding of:
- o Case lifecycle, Omni-Channel routing, entitlement & SLA management
- Experience in API testing (REST/SOAP) and integrations
- Exposure to CI/CD pipelines and Agile methodologies
- Proven experience in leading QA teams and driving automation adoption
- Robust stakeholder management and communication skills
- Ability to drive quality ownership and continuous improvement initiatives
- Exper

📌 Salesforce Automation QA (Pune)
🏢 Persistent Systems
📍 Pune