1 Handle both inbound calls from potential clients and make outbound calls to follow up on leads generated from sources like websites or social media 2 Schedule consultations and meetings for clients with senior immigration consultants or legal advisors 3 Maintain and update accurate records of all client interactions call logs and follow-up schedules in a database 4 Stay updated with the latest immigration laws embassy policies and changes in visa rules to ensure information provided is current and compliant ref updazz com