Amazon Customer Excellence Services (ACES) team leads the identification and implementation of high-impact initiatives to continuously improve Finance Global Business Services (FGBS) accounts payables operations. Based in Pune, this role drives tangible cost savings initiatives, manages Lean - Six Sigma improvement project portfolios, and fosters an creative culture while maintaining customer obsession.
You will leverage AI as a force multiplier across the entire delivery lifecycle as an integral part of how you plan, coordinate, track, communicate, and deliver. From generating and stress-testing program plans, to automating status aggregation across workstreams, producing launch readiness assessments and synthesizing post-launch operational data into actionable improvements, you will set the standard for AI-augmented program delivery.
Key job responsibilities
Strategic Leadership
. Partner with Learning & Development, Business Analytics, Business Partners and Finance teams to drive process improvements.
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Align local and global Amazon Customer Experience Solutions (ACES) initiatives with Financial Global Business Services (FGBS) goals
Operational Excellence
. Lead continuous improvement projects including Six Sigma, Lean, Kaizen, and Failure Mode Effects Analysis (FMEA)
. Mentor team members on improvement projects and Just Do It (JDI) and replication initiatives.
. Analyze key process indicators to identify optimization opportunities.
. Conduct Gemba Walks to generate improvement ideas.
. Conduct prioritization sessions with stakeholders to align projects and priorities.
Project Management
. Guide projects to successful completion through the DMAIC methodology leading or mentorship.
. Track and deliver measurable business benefits
. Develop and execute site-wide communication strategies
Development & Culture
. Deliver technical training in Six Sigma, Kaizen, and FMEA methodologies
. Foster continuous improvement culture through
📌 Finance Six Sigma Black belt, Amazon Customer Excellence Services (India)
🏢 Amazon Music
📍 India
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