Handle incident, problem, and change management end-to-end.
Perform root cause analysis (RCA) and drive permanent fixes.
Prepare and deliver regular operational, weekly/monthly service reports.
Support releases, deployments, and production changes.
Work closely with stakeholders, development and infrastructure teams.
Proactively identify and work on automation and efficiency improvements.
Skill Requirements
Skills Required:
Must have Production support (L2/L3) experience and well versed with Incident/change/problem/reporting/stakeholder management and ITIL framework.
Must have good monitoring and troubleshooting skills and respond quickly to production issues.
Must have excellent communication skills and would be required to work in hybrid workplace model & provide on-call support.
Must have experience with any database (preferably MongoDB) and should be able to work on ad-hoc data requests.
Required production support exposure in Java, good understanding of react JS & spring boot.
Positive to have experience with Splunk, APM & ASM, Elastic.
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📌 Development Lead (Noida)
🏢 HCLTech
📍 Noida
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