Looking for part-time jobs in Howrah that fit around your studies, family commitments, or other responsibilities? Fusion CX is hiring Customer Service Associates - Inbound Support for a leading e-commerce support program. If you have strong communication skills, enjoy helping people, and are searching for flexible customer service jobs in Howrah, this opportunity could be the perfect fit.

Whether you’re a fresher looking to gain professional experience or someone seeking part-time work with a reputed employer, this role offers a chance to build valuable customer support skills while working in a fast-paced and collaborative environment. With adaptable 4-hour shifts and exposure to one of India’s fastest-growing e-commerce ecosystems, you’ll gain practical experience that can help shape your future career.

Immediate Joiners Preferred

About the Role:
As a Customer Service Associate - Inbound Support, you will assist suppliers and vendors by addressing inquiries, resolving concerns, and providing timely support through inbound customer interactions.



You will serve as a key point of contact, helping ensure smooth communication and a positive support experience.

Key Responsibilities:
- Handle inbound customer and supplier support interactions professionally and efficiently.
- Understand supplier and vendor concerns and provide appropriate solutions.
- Analyze issues, identify root causes, and recommend suitable resolutions.
- Maintain accurate records of interactions and support activities.
- Coordinate with internal teams when escalation or additional support is required.
- Deliver a positive customer experience through clear communication and timely responses.
- Follow established operational processes, quality standards, and service guidelines.
- Utilize support tools, spreadsheets, and documentation systems effectively.

Job Requirements:
Education:
- Minimum Qualification: XII Pass

Language Requirements:
- Strong communication skills in Hindi and English (mandat

📌 Customer Service Associate (Howrah)
🏢 Fusion CX
📍 Howrah