Department:
NZ Personal Banking Customer Service Operations
Division:
New Zealand
Location:
Bengaluru
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role
The Senior Operations Analyst is responsible for ensuring the delivery of daily targets and customer service in ANZ India, via robust learning and development frameworks. Key responsibilities include - managing workflows, associated reporting and quality checks. Ensure timely and accurate processing of work for both internal and external customers in line with expectations and within the agreed criteria set out in Service Level agreements and established policies.
Banking is changing and we’re changing with it, giving our people excellent opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Role Type: Permanent
Role Location: Bengaluru
Work Hours:
Flexible (Between 1 AM to 5 AM Login) What will your day look like?
As a Senior Operations Analyst, you will:
Accurately process loan transactions within defined timelines, including payment allocation, loan setup, and account updates.
Manage and validate home loan operations such as disbursements, closures, and payment processing in line with established procedures.
Deliver exceptional customer support by promptly addressing queries and adhering to agreed service levels for both internal and external stakeholders.
Ensure strict compliance with risk and regulatory requirements, maintaining high accuracy to minimize operational and reputational risks.
Identify opportunities for continuous improvement and recommend process enhancements.
Collaborate effectively with team members and stakeholders across onshore and offshore locations to meet operational goals.
Support team performance through knowledge sharing, assisting w