Job Title: Guest Relationship Executive (GRE)

Department: Operations / Customer Experience
Reports To: Unit Manager / Restaurant Manager
Location: Retail Outlet / Restaurant - Chennai

Whastapp : 63-84-00-93-50

Job Summary

The Guest Relationship Executive (GRE) is responsible for delivering an exceptional guest experience by welcoming customers, addressing their needs, handling feedback, and ensuring high standards of hospitality. The GRE acts as the face of the brand, creating a warm, friendly, and memorable experience that encourages repeat visits and customer loyalty. This role is common across hospitality businesses, where the focus is on personalized service, complaint resolution, and guest engagement.

Key ResponsibilitiesGuest Experience
- Welcome every guest with a warm smile and professional greeting.
- Escort guests to their tables or assist them with product selection.
- Ensure guests receive prompt and courteous service throughout their visit.
- Interact with guests regularly to assess their satisfaction.

Customer Relationship




- Build strong relationships with regular and repeat customers.
- Recognize VIP and frequent guests and provide personalized service.
- Maintain a customer database for birthdays, anniversaries, and special occasions.
- Encourage customer loyalty and promote membership or reward programs.

Complaint Handling
- Listen attentively to customer concerns and resolve complaints promptly.
- Coordinate with kitchen, production, billing, and service teams to ensure timely resolutions.
- Escalate unresolved issues to the Unit Manager.
- Follow up with guests after issue resolution to ensure satisfaction.

Sales & Promotion
- Inform guests about daily specials, festive offers, recent products, and combo deals.
- Promote premium sweets, savouries, snacks, bakery items, beverages, and restaurant specials.
- Support seasonal campaigns and customer engagement activities.

Outlet Coordination
- Coordinate with service staff, cashiers, and kitchen

📌 Customer Service Officer (Chennai)
🏢 SREE GUPTA BHAVAN
📍 Chennai