Roles & Responsibilities
- Handle inbound and outbound customer calls.
- Assist customers with orders, deliveries, returns, refunds, replacements, and product-related concerns.
- Coordinate with Operations, Logistics, Inventory, Finance, and Tech teams for issue resolution.
- Handle customer escalations and ensure timely resolution.
- Conduct customer feedback and review calls for Amazon, Google Play Store, App Store, and other platforms.
- Support lead calling and product pitching to potential customers.
- Maintain customer records, follow-ups, and support trackers.
- Deliver excellent customer service through effective communication and problem-solving skills.
Eligibility & Requirements
- Graduate in any discipline.
- Fresher / Minimum 6 months experience of Voice & Nonvoice Support in customer centric enviornment
- Strong verbal and written communication skills.
- Professional attitude and customer-centric approach.
- Punctual, disciplined, and committed to regular attendance.
- Ability to work in a fast-paced workplace and handle multiple tasks efficiently.