Location: Jammu, Jammu & Kashmir
Experience Required: 4-6 Years
Employment Type: Full time

Job Summary

Key Responsibilities
- Manage end-to-end e-commerce order fulfillment from order receipt to final dispatch.
- Oversee daily warehouse operations, including picking, packing, labeling, and shipment preparation.
- Ensure accurate and timely packing of products in accordance with quality and packaging standards.
- Coordinate with courier partners and logistics providers to ensure timely dispatch and delivery.
- Monitor order status, shipment tracking, and resolve operational issues promptly.
- Maintain inventory accuracy through regular stock reconciliation and cycle counts.
- Ensure compliance with SOPs for packing, dispatch, returns, and inventory management.
- Handle return (RTO) and exchange processes efficiently.
- Coordinate with customer support, procurement, and warehouse teams for smooth operations.
- Monitor key operational KPIs such as order accuracy, dispatch timelines, inventory accuracy, and return rates.




- Identify process improvement opportunities to enhance operational efficiency and customer satisfaction.
- Ensure warehouse cleanliness, safety, and adherence to operational standards.

Required Skills & Qualifications
- Bachelor's degree in Business Administration, Supply Chain, Logistics, Commerce, or a related field.
- 4-6 years of experience in e-commerce operations, warehouse operations, or order fulfillment.
- Strong hands-on experience in packing, quality checks, order processing, and dispatch operations.
- Experience working with courier aggregators and logistics partners.
- Good understanding of inventory management and warehouse processes.
- Proficiency in MS Excel and e-commerce order management systems/ERP.
- Strong organizational, analytical, and problem-solving skills.
- Ability to work in a fast-paced, target-driven environment.
- Excellent communication and team coordination skills.
- Prior experience in D2C, marketplace operations (A

📌 E-commerce Operations Expert (Jammu)
🏢 GC Cloud Info System Pvt.Ltd.
📍 Jammu