Job Summary

We are looking for a Customer Relationship Manager to build and maintain strong relationships with customers, ensure customer satisfaction, handle queries and complaints, and support business growth through effective customer engagement and retention.

Key Responsibilities
- Manage and maintain relationships with existing customers, dealers, and distributors.
- Handle customer queries, complaints, and service requests promptly.
- Coordinate with Sales, Operations, Accounts, and other departments to resolve customer issues.
- Follow up with customers for orders, payments, services, and pending requirements.
- Maintain accurate customer records, interaction details, and follow-up reports.
- Monitor customer feedback and identify areas for service improvement.
- Ensure timely resolution and closure of customer complaints.
- Support customer retention, repeat business, and upselling opportunities.




- Prepare regular MIS and CRM reports for management.
- Track customer satisfaction and maintain solid long-term relationships.
- Identify customer requirements and communicate relevant products/services.

Requirements:
- Graduate in any discipline; MBA/PGDM in Marketing or related field will be an advantage.
- Experience: 2-5 years in CRM, Customer Relationship, Sales Coordination, Customer Service, or a similar role.
- Excellent communication and interpersonal skills.
- Good knowledge of MS Excel and CRM software.
- Strong follow-up, problem-solving, and coordination skills.
- Ability to handle multiple customers and tasks efficiently.
- Languages: English, Hindi, and local language preferred.

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Customer Relationship Manager (Nagpur)
🏢 Confidence Petroleum India
📍 Nagpur