Through the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Worldwide, more than a million sellers use this Marketplace and thereby contribute to the success of Amazon.
At Amazon International Seller Services, our mission is to make Sellers successful on Amazon. As a Business Researcher on the Seller Growth team, you will uncover the why behind Seller behavior — designing surveys, analyzing Voice of Customer data, and identifying friction points across the onboarding and Seller journey. Your insights will directly shape the programs and tools that help Sellers launch, grow, and succeed on Amazon.
This role requires solid analytical instincts and the ability to synthesize complex data into clear, concise reports for stakeholders. You will work cross-functionally with Account Managers, Product, and Operations teams to turn research into action, thriving in a fast-paced,
ambiguous environment while maintaining a high bar for data quality and clarity.
Basic Qualifications
Bachelor's degree
Intermediate experience with surveys and data collection
Familiarity with analyzing Voice of Customer data to identify trends, patterns, and pain points
Experience with user onboarding flows or understanding of friction points in marketplace seller journeys
Strong documentation skills — ability to synthesize findings into clear, concise reports for stakeholders
Curiosity-driven mindset with a willingness to dig into the why behind seller behavior through structured data deep dives
Preferred Qualifications
Fluency in Mandarin Chinese (written and verbal)
Key job responsibilities
Key Responsibilities
Design, deploy, and manage surveys and other data collection instruments to gather structured feedback from marketplace sellers
Analyze Voice of Customer (VoC) data to identify recurring trends, behavioral patterns, and pain p