Primary Objectives:
- Maximize miles per week fleet utilization through driver convincing and operations/planning
- Ensure that all delivery/customer requirements are met as scheduled and booked
- Ensure that any and all pertinent details of delivery or pick up are communicated well to driver
- Ensure that System is updated frequently and accurately with any in/out times, notes or information pertaining to each assigned customer order
- Ongoing personal/professional development
Driver Communication
- Ensuring that all driver “return to work” dates are known and compliant with company policy
- Ensuring that drivers have all required information to successfully complete their pick-up or delivery
- Ensure that drivers have all required documentation to successfully complete border crossing
- Ensure that all drivers are aware of their expectations of work, safety and company compliance at all times
- Ensure that all driver issues are reported and noted in accordance to company policy
Customer Service
- Maintaining a professional and loyal relationship with all brokers/customers
- Ensures that all customer requirements are adhered to and properly communicated to supporting team
- Communicates any service delays or failures to the customer/customer service representative prior to the occurrence
- Ensures that all pick up and delivery requirements are met to appropriate service levels
Skills & Abilities
- Robust English language skills - verbal & written
- Ability to effectively manage competing priorities and maintain results
- Ability to communicate effectively with all levels of internal and external contacts, customers, clients and outside industry contacts
- Strong knowledge of North American trucking regulations and geography
- Assessment techniques such as: examining, questioning, evaluating and reporting
- Strong understanding of dispatch operations in the transportation industry
- Good analytical skills
- Effective planning and organization
- Creativity and res