Job Overview:
We are looking for a warm, organised and dependable Sales & Marketing Executive to become the first point of contact for parents and help us run smooth studio operations.
Responsibilities:
1. Lead Response & Sales Conversion
- Respond to WhatsApp, Website and Instagram leads quickly.
- Qualify leads and Follow up using structured SOPs.
- Handle objections politely and confidently.
- Convert enquiries into confirmed bookings.
- Meet monthly sales targets.
2. Client Coordination & Booking
- Manage the full flow: enquiry → pricing → payment → booking.
- Share preparation guides and answer client questions. Send reminders before shoots.
- Handle rescheduling and special client requests.
- Ensure no leads or messages are missed.
3. Studio Operations Support
- Ensure studio readiness before every shoot.
- Coordinate with photographer and editor for upcoming shoots.
4. Post-Shoot Communication
- Coordinate with the editor for gallery timelines.
- Share softproofs and final deliveries.
- Handle upgrade requests (extra images, add-ons).
- Ensure a smooth and positive end-to-end experience.
5. Marketing Support & Lead Generation
- Assist in planning and executing social media content (as guided).
- Support ad campaigns and basic performance tracking.
- Maintain and update client database for remarketing and referrals.
Requirements:
- 1-5 years of experience in customer service, sales, office admin or client relations
- Strong Communication skills, both verbal and written, to manage customer interactions and internal coordination
- Customer Service skills to build positive relationships and deliver exceptional client experiences
- Good organisational and follow-up habits
- Ability to work in a rapid-paced, premium client environment
- Long-term commitment preferred
If you’re excited to build a career in sales and client experience, please send your resume along with a short introduction about yourself.