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Facilities Executive

Work Dynamics

Responsibilities:
Helpdesk/Mailroom Operations

To provide management advice on Helpdesk/Mailroom for escalated issues during the shift

To ensure immediate response to all priority calls from employees and Siebel team during the shift and follow escalation process.

To ensure accident or crises management is addressed immediately.

Clearing of C-mail / Government agencies mail to the proper recipient

Front Office Operations

To provide management advice for Front Office for escalated issues during the shift.

To ensure immediate response to all priority calls during the shift and follow escalation process.

To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep.

To ensure immediate response to all priority calls during the shift and follow escalation process.

Security Operations

Attending the shift briefing

To ensure Security muster,



deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in security services.

To ensure that the security assignment manager or security in-charge of the facility is being updated on the clients/VIP visits.

To ensure that the security related issues are discussed with security assignment manager and also on priority for the shift and ensure there is an action and tracking for the issue closure.

To ensure that security staff adheres to GAP norms.

To discuss and assist facility manager and security Manager (pan India) on monthly basis on the vendor performance matrix.

To ensure the Grooming of the staff

To manage the overall key room, clock room and time office operations.

To ensure weekly training is imparted and staff grooming standard is maintained.

Answering the employees query on phone and mails replying.

Ensure to implement all process/ procedures on ground effectively.

Housekeeping Operations

Attending the shift briefing

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📌 Facilities Executive (Chennai)
🏢 JLL
📍 Chennai