They will act as the liaison for various IT (Information Technology) infrastructure, security, and development teams. They will also be addressing any requests, inquiries, and escalations from customers, help desk, or business partners.
MAJOR RESPONSIBILITIES:
- System Analysis and Administration:
- Author and maintain system and process documentation (such as workflow charts and diagrams, and system specifications).
- Monitoring and Support:
- Respond to any system anomalies like performance or vulnerability alerts and partner with respective teams to remediate them.
- Respond to inquiries from business partners, requests from users, support calls/tickets escalated by help desk.
- Author and maintain knowledgebase for the effective resolution of repetitive requests, inquiries, and requests.
- Conduct root-cause analysis for system related incidents.
- Release Management:
- Understand and adhere to IS change management policies
- Identify and execute best practices to ensure a streamlined, reliable deployment and a streamlined, reliable roll-back process
MINIMUM JOB REQUIREMENTS:
Education:
- A bachelor's degree in computer science or related field.
Work Experience:
- Experience in analysis, configuration, and development on relevant platforms.
Knowledge / Skills / Abilities:
- Preferably some hands-on development experience with desired programming languages and database tools.- Solid analytical skills to understand business goals and design appropriate solutions.
- Understanding of software development lifecycle, as well as agile software development methodologies.
- General awareness of web and cloud technologies, differences between SaaS, PaaS and on-premises hosted system deployments.
- Excellent verbal and written communication.
- Strong interpersonal and relationship management skills.
- Ability to work independently as a self-starter, and within a team environment.
About Medline India:
Medline India was setup in 2010 in Pune, primarily as
📌 Associate Analyst Systems Intern (Pune)
🏢 Medline Industries
📍 Pune
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