At Altera, our Mission is to be the most trusted provider of cutting-edge solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health. With the largest community of clients in healthcare, Altera is able to deliver an integrated platform of clinical, financial, connectivity, and information solutions to facilitate enhanced collaboration and exchange of critical patient information.
- Responsibilities:
- Providing premium client services, working with the client, tracking their ongoing issues, and helping them resolve those issues.
- Providing weekly/monthly client read-outs and presentations
- Identify, qualify & help drive the issues/bugs to remediation/resolution.
- Keep track of identified issues/fixes and drive this resolution across the client base.
- Identify known issues and turn them into an alert and establish operational workflow with operational teams.
- Prepare necessary documentation around technical procedures as well as operational procedures.




- Participate in weekly/daily technical/leadership calls to update on the progress.
- Working in a 24*7 operational environment with rotational shifts.
- Responsible for handling Level 2 analysis, troubleshooting, and resolution.
- Experience & Knowledge:
- Experience/Knowledge of Application/Infrastructure Monitoring tools/solutions.
- DynaTrace/AppDynamics/NewRelic or other Application Performance management tools etc.
- Experience in Windows server infrastructure and. Net-based Application Support, IIS, worker process thread, Web config, Certificate binding, Event Logs
- Server Performance metrics - CPU, Memory, Queue length, MSMQ, I/O, Page writes, Perfmon, etc.
- Windows cluster, COM+, Log Parser
- Basics of Networking and Azure Monitoring
- Intermediate to Professional level of experience in SQL. E.g., SQL Jobs, SQL queries, Blocking, Always On
- Experience with ITSM tools such as Service desk/ServiceNow.
- Basic knowle

📌 Systems Support Engineer (Pune)
🏢 Harris Computer Systems
📍 Pune