At Enovis we pay attention to the details. We embrace collaboration with our partners and patients and take pride in the pursuit of scientific excellence — with the goal of transforming medical technology as we know it.
Because that’s how we change the lives of patients for the better. And that’s how we create better together. Why work at Enovis? See for yourself.
As a key member of the Revenue Cycle Management team, you will play an integral part in helping Enovis drive the medical technology industry forward by transforming patient care and improving patient outcomes.
JobTitle:Supervisor - Customer Service:
Location: Hyderabad,India:
BusinessUnit: RevenueCycleManagement:
RoleSummary:
Are you detail-oriented and results-driven? We are looking for a motivated, customer-focused individual to join our team as Supervisor-Customer Service. In this role, Supervisor-Customer Service will be responsible for evaluating and monitoring customer interactions to ensure compliance with company standards, policies, and quality benchmarks.
This role helps maintain high service levels by identifying gaps, recommending improvements, and supporting training initiatives.
This is an incredible opportunity to work in a quick-moving, patient-focused setting amongst extraordinarily talented professionals dedicated to making life-changing innovations possible in orthopedics and beyond with brands such as DonJoy, Aircast, ProCare and Exos.
KeyResponsibilities:
- The following are the primary duties and responsibilities of this role. Other related duties may be assigned to meet the business need._
- Assess compliance with service protocols, scripts, and regulatory requirements.
- Evaluate customer satisfaction, communication quality, and problem-resolution effectiveness.
- Document findings and prepare detailed audit reports for management.
- Identify trends, recurring issues, and areas for improvement.
- Collaborate with supervisors and trainers