Property Operations
- Oversee daily operations of the property.
- Ensure common areas, amenities, and facilities are maintained to premium standards.
- Conduct routine inspections and identify maintenance requirements.
- Coordinate preventive and corrective maintenance.
Resident Experience
- Serve as the primary point of contact for residents.
- Resolve resident concerns promptly and professionally.
- Build strong relationships with homeowners and tenants.
- Ensure high levels of resident satisfaction.
Vendor & Facility Management
- Manage housekeeping, security, landscaping, maintenance, and AMC vendors.
- Monitor vendor performance and service quality.
- Ensure compliance with contracts and SLAs.
- Coordinate emergency repairs when required.
Financial & Administrative
- Monitor operational budgets and expenses.
- Verify vendor invoices.
- Maintain property records and reports.
- Support procurement and inventory management.
Compliance & Safety
- Ensure statutory compliance and safety standards.
- Conduct regular safety audits.
- Coordinate fire drills and emergency preparedness activities.
Team Management
- Supervise onsite staff.
- Train and motivate operational teams.
- Ensure proper duty rosters and performance standards.
Experience
- 3-8 years of experience in:
- Residential Property Management
- Facility Management
- Hospitality Operations
- Luxury Residential Communities
- Premium Apartments/Villas
- Clubhouses or Resorts
Education
- Graduate in any discipline.
- Degree/Diploma in Hotel Management, Hospitality, Facilities Management, or Real Estate is preferred.
Skills:
- Excellent communication skills
- Solid customer service orientation
- Vendor management
- Team leadership
- Budget management
- Problem-solving
- MS Office proficiency
- Ability to handle resident escalations professionally