Responsibilities and Duties
- Handle order-related issues (order status, delays, cancellations, returns, refunds).
- Resolve customer complaints professionally.
- Coordinate with logistics, warehouse, and sales teams
- Assist customers with product information and website usage
- Follow up on unresolved cases until closure
Skills Required:
- Valuable communication skills (English, Hindi, and regional languages are a plus).
- Basic computer and internet knowledge.
- Ability to handle difficult customers calmly.
- Knowledge of CMS software such as or Zoho CRM.
- Problem-solving and multitasking abilities.
Women who are willing to start/restart their career can also apply.