About the Role:
We're looking for an Engineering Manager who thrives at the intersection of leadership, distributed systems, and real-time communications. You'll lead a team of talented engineers responsible for building and scaling our next-generation Unified Telephony Platform that seamlessly connects Office Phone and Contact Center (CCaaS) capabilities into a single, cloud-native communications layer.
The platform you help shape will be foundational to how financial institutions communicate with customers across voice channels. You'll work closely with Product, Infrastructure, and AI teams to deliver highly available, scalable, and reliable communication services that handle millions of interactions while maintaining exceptional call quality and uptime.
As part of our AI-augmented engineering culture, you'll leverage contemporary AI tools to improve software development productivity, automate testing, accelerate delivery, and enhance system reliability.
Location: Remote
Responsibilities:
Lead by Example:
Remain hands-on with system design, architecture reviews,
technical decision-making, and code reviews while guiding the team toward engineering excellence.
Own the Telephony Platform:
Build Highly Available Communication Systems:
Design and operate carrier-grade systems with a focus on call quality, uptime, latency, reliability, and fault tolerance.
Drive Telephony Architecture:
Partner closely with Product and Infrastructure teams to evolve the Unified Telephony Platform, including carrier integrations, SIP trunking, PSTN connectivity, and cloud communications architecture.
Deliver Intelligent Call Routing:
Lead the development of routing capabilities that seamlessly connect contact center queues, office users, IVRs, extensions, and AI-powered voice workflows.
Collaborate Across Teams:
Work closely with Product Management, AI, Infrastructure, Customer Success, and Support teams to deliver seamless customer experiences.
Make AI Your Ally:
Leverage AI-powered d
📌 Engineering Manager (Delhi)
🏢 Eltropy
📍 Delhi