Customer Support Executive
- Operations Department | EdTech Platform | Full-Time_

Department

Operations

Reports To

Operations Manager

Location

In office / Hybrid (as applicable)

Experience

3+ years in customer support, helpdesk, or a similar user-facing role

Role Overview

Key Responsibilities
- Handle student queries raised through the platform's support channels.
- Assist freelancers/instructors with queries related to their onboarding, sessions, or account.
- Resolve day-to-day issues related to payments and jobs by coordinating with the relevant internal team.
- Maintain response and resolution SLAs, escalating unresolved or sensitive tickets promptly.

Required Skills & Qualifications
- Graduate in any discipline.
- 0-2 years of experience in a customer support,



helpdesk, or telecalling role.
- Patient, polite, and comfortable handling repetitive or frustrated queries.

What We Offer
- A clearly-scoped, ticket-driven role with defined SLAs and daily structure.
- Growth path into senior support, quality, or operations roles as the platform scales.
- Competitive compensation and benefits.

Pay: ₹300,000.00 - ₹400,000.00 per year

Application Question(s):
- What's your current CTC?
- What's your notice Period?
- What's your location?
- Whats's your salary Expectation?

Work Location: In person

📌 Sr. Customer Support Executive (J. P. Nagar)
🏢 Vesta consultant
📍 J. P. Nagar