Key Responsibilities:
Welcome and assist visitors, guests, and customers in a courteous manner.
Answer and direct phone calls professionally.
Handle inquiries and provide accurate information.
Manage appointments, reservations, and schedules.
Maintain visitor records and front desk documentation.
Receive, sort, and distribute mail and deliveries.
Coordinate with other departments to ensure smooth operations.
Keep the reception area clean, organized, and presentable.
Handle basic administrative tasks such as filing, photocopying, and data entry.
Assist with customer service and resolve minor issues professionally.
Requirements:
High school diploma or equivalent (graduate preferred).
Excellent verbal and written communication skills.
Solid organizational and multitasking abilities.
Pleasant personality with a professional appearance and positive attitude.
Prior experience as a receptionist or in customer service is an advantage.
Preferred Skills:
Strong interpersonal skills.
Time management and attention to detail.
Ability to work under pressure.
Customer-focused approach.
Primary Responsibility:
To create a positive first impression by welcoming visitors, managing front desk operations efficiently, and providing excellent customer service while supporting the organization's daily administrative activities.