About Us:
At Kohler, our mission is to help people live gracious, healthy, and sustainable lives. We believe that empowering our associates is essential to making this vision a reality. That’s why we invest in personal and skilled growth, encourage collaboration across teams and functions, and offer a comprehensive wellness package that supports the well-being of every team member.

Our approach to hiring reflects our commitment to Global Inclusion. We recruit, hire, and promote qualified individuals in all roles without regard to race, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, or disability. If you are an individual with a disability and require reasonable accommodation during the recruitment process, please let your recruiter know so we can support you appropriately.

Customer Care - Team Lead:
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About the Position:
Kohler India Technical Center (KITC) is a captive global center that provides technical and non-technical support across Kohler Co.'s diverse portfolio, including Kitchen & Bath, Power Systems, Engines,



and Hospitality businesses worldwide.

We are looking for an experienced and customer-focused Team Leader - Customer Service to lead a team of customer service professionals and drive operational excellence. This role is ideal for individuals who are passionate about people leadership, customer experience, performance management, and continuous improvement.

As a Team Leader, you will play a key role in ensuring exceptional customer service delivery, coaching and developing team members, managing performance, and collaborating with cross-functional teams to achieve business objectives.

Key Responsibilities
- Lead, motivate, and develop a team of customer service associates to achieve performance, quality, productivity, and customer satisfaction goals.
- Provide real-time support and guidance to team members, ensuring timely resolution of customer issues and escalations.
- Monitor and ma

📌 Customer Care (Pune)
🏢 Kohler India
📍 Pune